* How long will it take to complete my order?
Please check each product page for availability. Unless an item specifices it's made-to-order, a pre-order, etc, then it is likely ready to ship =) You can always e-mail me to clarify.
* When will my order ship?
Please allow 2-5 business days for your payment to clear. This item will be ready to ship within 1 week after cleared payment for items that are in-stock unless otherwise specified on the product page (made-to-order, pre-orders, etc).
* What do pre-orders mean?
If you purchase an item that is listed as "pre-order", that means you have reserved that item for when it's ready for release. You will be notified as soon as it arrives as times can vary, and once it ships!
* Did you design all your products?
Yes! Even the packaging ;)
* Is everything hand-made?
* Do you provide vegan leather alternatives?
If a product does not have a vegan leather option listed, please send me an e-mail or include it in your purchase notes.
* Do you create custom pieces, illustrations, etc?
Yes! Use the contact form to tell me about your project. Please note that once a project is approved, there will be a non-refundable security deposit required prior to starting. Prices for custom work vary per project!
I am not responsible for errors on the part of the buyer, such as errors in the shipping address provided. I am not responsible for lost or stolen goods. It is your responsibility as the buyer to have items shipped to a secure location and to follow the tracking number. Please also note that any potential postal delays that may occur are out of my hands once shipped.
* What domestic shipping method is provided?
Unless otherise noted, most domestic packages ship through USPS First Class Mail, includes a tracking, and takes about 1-3 days to arrive when shipped.
* Do you ship internationally?
Currently we ship to Australia and the UK. If you'd like an item shipped to your country, let me know!
The most cost-effective packaging will be through USPS First Class International but does not come with a tracking number. Deliveries generally arrive at the destination address in about 7–21 days.
USPS Priority Express Mail is available at a higher cost and includes tracking, insurance up to $200, and requires a signature for the package. Deliveries generally arrive at the destination address in 3–5 business days.
All delivery estimates do not include any unexpected postal delays that are out of my hands, such as poor weather conditions, etc.
Please e-mail me or specify in your purchase notes about this option.
* I need rush shipping!!
Please e-mail me what kind of shipping you need and I'll let you know the options =)
* Unclaimed packages?
In the event your package is unclaimed and gets sent back to me, it will be considered abandoned and no refunds are issued. Customer will cover the cost of shipping for the package to be mailed again.
RETURN / EXCHANGE POLICY
All sales are final, and all items are double-checked for quality and tracked before shipping out.
If worried that the post office may damage your items, you can purchase insurance in advance. Please e-mail me or include in the notes of your purchase and I'll give you available options.
Exchanges will only be considered in a case-by-case basis. Please e-mail me within three (3) days of the shipment's arrival date with photos of the products in their condition and reason for requesting exchange. Exchanges will not be considered without photos. Customer is responsible for the cost of shipping the item back.